Frequently Asked Questions (FAQs)

Yes. We accept direct payment from your insurance plan for the services we provide. We ask that you pay your copay after each dental visit. Since we can’t know the full details of every insurance plan, we strongly recommend that you become familiar with your dental plan.

We make every effort to provide same-day appointments to patients with dental emergencies. During your visit, we will do our best to relieve any pain and manage the emergency.

Common dental emergencies include:

• Broken crowns and broken or lost fillings
• Sudden tooth pain
• Chipped and fractured teeth
• Injured or lost teeth from sports injuries or accidents
• Abscesses and infections
   

Yes. Our office accepts patients with third-party benefits from most dental insurance providers. To assist you better, we will prepare all the necessary insurance forms and submit them on your behalf to your insurer.

Because we may be unable to obtain details about your plan, please read the insurance information that your employer provided when you enrolled to familiarize yourself with your dental benefits. You can also find this information on your dental insurance provider’s website. If you need assistance understanding your benefits, please let us know.
 

Although we require that fees be paid at the time of your treatment, we are open to discussing payment options in the event that you require extensive dental work. Arrangements for this service must be made before your treatment begins.

X-rays are an important tool in the diagnosis of many dental and oral health problems. The frequency of your x-rays depends greatly on your oral health history. If you have a history of gum disease or recurring cavities, we will probably need to take x-rays more often to prevent small problems from developing into larger, painful problems.

On average, we recommend that our patients return for a checkup about every six months; however, we may recommend that you return to our office more often depending on your age, dental history, number of cavities, plaque buildup, and health conditions affecting your oral health.

These regular examinations are important because they allow us to check the progress of your previous treatments and hopefully avoid future problems through prevention and early diagnosis.
 

We approach every patient as an individual with unique dental needs and wants. When determining your treatment goals and plan, we consider your overall oral health, including your teeth, gums, and jaw bone.

Your first visit at our office will typically include:

• An oral cancer screening
• A check of the muscles and joints involved in opening and closing your mouth
• An examination of your teeth, gums, and supporting bone
• Any necessary photographs and x-rays

We will use this information along with your dental and medical history to create a personalized treatment plan to address your needs and your goals.
 

Insurance information

• Name and date of birth of the subscribed/insured person
• Insurance policy card
• Your dental benefits booklet (provided by your employer or available on your provider’s website)

Clinical information

• A list of your current medications and allergies
• X-rays from your previous dentist(s) if they were not forwarded to us directly
• A list of any chronic medical conditions
   

Yes. It’s important for children to get an early start on dental care so they learn that visiting the dentist is a regular part of general health care. These visits also allow your child to develop a sense of comfort and confidence at the dentist’s office. It’s important to make the first visit to the dental office a positive experience for your child, which is just one reason why it’s best to visit the dental office early, before a problem develops.

The Canadian Dental Association recommends that you have a discussion with your dentist when your child turns one year old to determine the best time for your child to visit.
 

Yes. It’s important for children to get an early start on dental care so they learn that visiting the dentist is a regular part of general health care. These visits also allow your child to develop a sense of comfort and confidence at the dentist’s office. It’s important to make the first visit to the dental office a positive experience for your child, which is just one reason why it’s best to visit the dental office early, before a problem develops.

The Canadian Dental Association recommends that you have a discussion with your dentist when your child turns one year old to determine the best time for your child to visit.
 

Yes. It’s important for children to get an early start on dental care so they learn that visiting the dentist is a regular part of general health care. These visits also allow your child to develop a sense of comfort and confidence at the dentist’s office. It’s important to make the first visit to the dental office a positive experience for your child, which is just one reason why it’s best to visit the dental office early, before a problem develops.

The Canadian Dental Association recommends that you have a discussion with your dentist when your child turns one year old to determine the best time for your child to visit.